About Us

DOZ virtual team started its journey in home-based freelancing in 2010. DOZ is fully owned by DOZ Outsourcing Services, office address in Baybay Norte Miag-ao Iloilo City Philippines 5023

DOZ takes up outsourcing processes that are enable by information technology. These services span over diverse areas like Lead Generation, Sales and Support, Financial Accounting, Chat, and Email Support, Procurement, Medical Billing, and Transcription Services.

DOZ is a pioneer in managing business processes for companies of the United States, United Kingdom, Canada, Australia, India, and across the world. The company blends process expertise, BPO, KPO, RPO, IT, and analytical capabilities in diverse industries to provide a broad range of services. We also work as a consulting agency for government projects in the Philippines. Our team provides the most competitive rate in the market and maintaining quality results.

Vision

Our company vision is to become a global leader in outsourcing services, known for our excellence, innovation, and client-centric approach. We aspire to be the go-to partner for businesses seeking seamless and efficient solutions to enhance their operations. We envision building long-term, trusted relationships with our clients, driven by our commitment to delivering exceptional quality and exceeding their expectations. We strive to continually evolve and adapt to the changing needs of the business landscape, staying ahead of emerging technologies and trends. Our vision is to be a catalyst for our clients’ success, contributing to their growth and transformation in a rapidly evolving business world.

Mission

Our company mission is to empower businesses to thrive by providing top-notch outsourcing services that drive efficiency, productivity, and growth. We are committed to helping our clients focus on their core competencies while offloading non-core functions to experts in the respective domains. By delivering cost-effective solutions and leveraging advanced technology, we aim to streamline operations, reduce overhead expenses, and enhance scalability. Our ultimate goal is to support our clients in achieving their business objectives and ensuring their long-term success.

 

Expertise and Experience

We have a team of highly skilled professionals with extensive expertise in their respective domains. Our experience working with diverse clients across industries equips us with a deep understanding of the challenges and requirements businesses face. This allows us to provide tailored solutions that address specific needs effectively.

Quality and Accuracy

We prioritize quality and accuracy in all our services. Our rigorous quality control processes ensure that every deliverable meets the highest standards. We are dedicated to delivering error-free work that adds value to our clients’ operations.


Cost-Effectiveness

Our outsourcing services are designed to provide cost-effective solutions for our clients. By leveraging our efficient processes, economies of scale, and access to technology, we help businesses reduce their operational costs and optimize their resource allocation.

 

Agility and Flexibility

We understand that businesses require agility and flexibility to adapt to market dynamics. Our scalable solutions enable our clients to quickly adjust to changing needs, whether it’s scaling up during peak periods or downsizing during slow periods. We are committed to providing solutions that align with our clients’ evolving requirements.

Innovation and Technology

We embrace innovation and stay at the forefront of emerging technologies. By leveraging advanced tools and methodologies, we offer cutting-edge solutions that drive efficiency and improve productivity. We continuously seek opportunities to improve our processes and explore new ways to add value to our clients’ businesses. 

Customer-Centric Approach

Customer satisfaction is at the core of everything we do. We prioritize understanding our clients’ needs, goals, and challenges to provide tailored solutions that best serve their unique requirements. We strive to build long-term partnerships with open communication, transparency, and responsiveness to ensure our clients’ success.

Why DOZ?

Fun Clients and Projects!

It’s more fun to be working on promising campaigns hour after hour and day after day. DOZ works with well-known companies who are innovating and leading the charge to greater customer experience.

Work/Life Balance

DOZ understands the importance of family and community. That’s why our employees enjoy a great work/life balance. There are plenty of opportunities to bring family and work together at holiday parties and other events. DOZ strongly believes in helping our communities. We engage ourselves in charity works and other programs beneficial to the people of the community.

Lifelong Friends

If you ask most employees at DOZ, you’ll hear story after story of the great friendships that have been made over the years. DOZ employs hard-working individuals who value not only their commitment to the company and their family and friends but also their sincerity in making everlasting bonds with other people working at DOZ. We don’t change people, we nurture lives!

Quality Control

Our company’s edge lies in these strengths, enabling us to consistently deliver superior outsourcing services and foster long-lasting relationships with our clients. Ensuring quality and accuracy is at the forefront of our operations. We have implemented robust processes and practices to maintain the highest standards in our deliverables. Here are some key methods we employ:

Quality Control Team
We have a dedicated team responsible for overseeing quality control. They meticulously review and evaluate all deliverables to ensure they meet our quality standards and client requirements. This team is independent and separate from the production team, allowing for an unbiased assessment.
Standard Operating Procedures (SOPs)
We have well-defined SOPs in place for each process and task. These SOPs guide our team members in executing their tasks accurately and consistently. This helps minimize errors and maintain a high level of quality across deliverables.
Continuous Training and Skill Development
We invest in ongoing training and skill development programs for our team members. This includes both initial training when they join the company and regular upskilling sessions. This ensures that our team members are equipped with the necessary knowledge and skills to produce accurate and high-quality work.
Quality Assurance Tools and Technologies
We leverage advanced quality assurance tools and technologies that assist in identifying and rectifying errors. These tools help streamline our quality control process by flagging potential issues, inconsistencies, or omissions, allowing our team to rectify them before final delivery.
Peer Reviews and Feedback Mechanisms
We encourage a culture of collaboration and feedback within our team. Peer reviews are conducted at various stages of the project to ensure accuracy and provide an additional layer of quality control. Constructive feedback is given and received to continuously improve the quality of our work.
Client Feedback and Satisfaction
We actively seek feedback from our clients on the quality of our services. This feedback is essential in understanding their expectations and continuously improving our processes to meet and exceed them. We have mechanisms in place to address any concerns or issues raised by clients promptly.

By implementing these measures, we ensure that quality and accuracy are prioritized throughout our operations. We are committed to continuous improvement and excellence in our deliverables, ensuring that our clients receive accurate, reliable, and high-quality solutions.

Our Clients

AWARDS